Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Are your products safe for babies?

Yes. All Bubble Nest products are made from food-grade silicone and are BPA-free, PVC-free, phthalate-free, and non-toxic. Our products are designed specifically for babies and toddlers.

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What age are your products suitable for?

Age suitability is listed on each product page. Most feeding and teething products are suitable from 6 months and up, unless stated otherwise. Always use under adult supervision.

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How do I clean silicone baby products?

Our silicone products can be:
    •    Washed with warm water and mild soap
    •    Sterilised using boiling water (short periods only)
    •    Cleaned in the top rack of the dishwasher

Please refer to our Care & Safety Guide for full instructions.

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How long does shipping take?

Orders are processed within 1–3 business days.
Delivery within South Africa typically takes 2–5 business days, with outlying areas taking slightly longer.

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Do you accept returns?

Due to hygiene reasons, opened or used baby products cannot be returned unless defective.
Please refer to our Shipping & Returns Policy for full details.

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What if my item arrives damaged or incorrect?

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos and your order number. We’ll gladly assist.